Warranty & Purchase Policy

My Aqua Filter™ Purification Systems come with a 30-day money-back guarantee.
If a customer returns the item within the first 15 days, we will issue a full refund. The customer is responsible for the return shipping cost.

Warranty: 1 Year

The warranty covers:

• Parts (including shipping for the first 30 days)

• Parts only (excluding shipping after 30 days)

The warranty does NOT cover:

• Damage resulting from accidents, abuse, misuse, or improper care

• Water leak damage – this warranty does not cover incidental or consequential damages caused directly or indirectly by improper use

• Replacement filters – filter sets must be purchased separately

  • Defective replacement filters can be exchanged within the first 20 days.

  • No exchanges or replacements after 30 days

⚠️ Due to hygiene regulations, we cannot accept returns of water containers for reuse or resale.
All sales of water containers are final.

Shipping – U.S. & International

We offer shipping via UPS Ground and USPS Ground Advantage or Priority Mail.

• RO Purification Systems are shipped within 1–3 business days (manufacturing time).

• Parts and replacement filter sets usually ship within 1 business day.

• We ship to PO Boxes, APO/AE, and military addresses.

Free Shipping:

• Applies only to orders over $75 within the continental U.S.

• Not available for orders to U.S. territories or APO/FPO addresses

• Shipping method is at our discretion (USPS Ground Advantage, Priority, or UPS Ground)

International Shipping:
Please Contact us for a shipping quote.
We ship internationally via UPS, USPS International Priority and First Class Mail.

Returns & Refunds – Standard Items

• Items must be returned within 30 days from the shipping date.

• A full refund is offered during the first 15 days (customer pays return shipping).

• After 15 days, the customer is responsible for all return shipping costs.

Condition for Return:

• Items (except RO Systems) must be brand new, unused, and include all original packaging and parts

• Used RO Systems must be returned within the first 15 days

• A fee will be charged if any parts are missing

• Customers must obtain a Return Authorization (RMA) number before returning items

⚠️ Water containers are non-returnable due to hygiene laws. All sales are final.

Restocking Fee:

• A 20% restocking fee applies to merchandise returned after 30 calendar days from the purchase date

• Items must be unused and in original packaging

• RMA must be obtained within 30 days

Refunds:
A refund will be issued only after we receive and inspect the returned item (1-3 business days after receiving the items).

Returns & Refunds – Special (Custom) Items

All sales of special or custom-order items are final.
No returns or refunds will be accepted.
Special orders include non-stock items or products not listed on the website.

Changes to This Agreement

We reserve the right to update or modify these Terms and Conditions at any time by posting the updated version on our website.
Your continued use of the site after changes are posted constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about this agreement, please contact us by filling out our Contact Us form.