Frequently Asked Questions
Shipping Information
What Shipping Methods Are Available?
UPS Ground, USPS First Class, and USPS Priority Mail for domestic shipments. We ship via USPS International Priority Mail orders with shipping outside USA.
How Do I Track My Order?
If you do not see tracking information after 2 business days, just contact us for tracking information. We usually post tracking information as soon as possible.
How Long Will it Take To Get My Package?
Please allow 1-2 business days for preparing shipment and 1 to 5 business days for delivery. Customers on West Coast can expect lower time (1-3 business days), East Coast – 4-5 business days.
Do I Need A Account To Place Order?
Yes, this way you can track your order.
Other Questions
What kind of filtration quality can I expect?
We use the same reverse osmosis (RO) technology found in many major bottling plants to purify your water. Our Reverse Osmosis system delivers the refreshing taste of clean drinking water with a light touch of minerals. You won’t experience the flat taste of distilled water or the stale flavor of bottled water that’s been sitting on a shelf for too long.
Our RO systems purify water on demand, directly in your home, providing fresh, healthy water whenever and wherever you need it—for you and your entire family.
Our Countertop Reverse Osmosis system features a 4-stage, 5-stage, or 6-stage design to offer one of the most stable and complete RO processes available for home water purification. By taking control of your water quality at home, you can monitor system performance and ensure the purity of the water your family consumes every day.
In contrast, bottled water is not tightly regulated and may come from questionable sources—such as areas near landfills or unknown municipal supplies. There’s no way to be sure whether those systems use lead piping or rely on heavy chlorine treatment. You simply don’t know where bottled water is sourced or how it’s been handled.
What warranty do you offer?
We offer a 1-year warranty on all MyAquaFilter Countertop Reverse Osmosis Systems.
Parts and replacement filter cartridges come with a 30-day manufacturer’s warranty.
Our Reverse Osmosis Purification Systems also include a 30-day money-back guarantee.
If the customer returns the item within the first 15 calendar days, we provide a full refund.
After 15 days, the customer is responsible for paying the return shipping cost.
❌ Warranty Does Not Cover:
Damage resulting from accidents, abuse, misuse, or improper care
Water leak damage — this warranty does not cover incidental or consequential damages caused directly or indirectly by improper use of the product
Replacement filters (a new filter set must be purchased separately)
Can I add an extra filter (mineral or alkaline) to your RO system?
Yes, you can add an extra mineral or alkaline stage to your Countertop RO system at any time.
Is RO-filtered water better than my tap water?
It is a well-known fact that many municipal water distribution systems across the country are in urgent need of replacement due to wear and aging infrastructure. Water is vulnerable to contamination at nearly any point along the delivery route. Unsafe lead and copper pipes, bacteria from water main breaks, stagnant water, and other hazards are real risks in municipal water systems.
Most municipal systems use chlorine or chloramine to disinfect the water before it reaches your tap. While effective, these additives can cause health concerns and may give the water an unpleasant taste or discoloration.
Fluoridated water has become common in cities both large and small across the United States. However, many modern medical studies have raised concerns about these chemicals, citing them as potential toxins and noting adverse reactions, particularly among individuals with compromised immune systems, as well as young children and the elderly.
Isn't bottled water a better choice?
Many people are surprised to learn that bottled water is not guaranteed to be pure or safe. Approximately 40% of bottled water is simply regular tap water, which may or may not have undergone any additional treatment or filtration. That means all the time and effort spent driving to the store, selecting a top-brand bottled water, and storing it at home may amount to nothing more than consuming tap water from another city.
Surprisingly, most municipal tap water systems are held to stricter purity standards than the bottled water industry. Large public water suppliers, such as those in cities or towns, are required by the EPA to test for contaminants multiple times per day, whereas the FDA requires private bottlers to test for some contaminants only once a week, once a year, or even once every four years, depending on the specific contaminant.
In 2009, the Environmental Working Group conducted an independent test that revealed some alarming results. Thirty-eight low-level contaminants were found in bottled water, with each of the 10 brands tested containing an average of eight different chemicals, including:
– Disinfection byproducts (DBPs)
– Caffeine
– Tylenol
– Nitrate
– Industrial chemicals
– Arsenic
– Bacteria
Many bottled water users are surprised to learn that both tap and bottled water can contain fluoride. In fact, some bottled water companies promote the addition of fluoride as a selling point.
Unfortunately, you cannot be certain of the quality of bottled water unless you have access to the actual test results. Most companies do not make their testing data available to the public, independent researchers, or even their own customers.
Another important concern is the plastic bottles used by major brands. These disposable containers have a massive environmental impact, contributing heavily to landfill waste. Additionally, depending on how long bottled water is stored—before and after purchase—chemicals from the plastic can leach into the water, further compromising its quality.
Does your RO system generate any wastewater during operation?
The truth is, a home RO unit uses water to clean itself and flush away impurities. The best way to view an RO system is like any other water-using appliance in your home. Your dishwasher and washing machine both use water, yet no one would consider that water "wasted."
Another important point to consider is that one gallon of water is wasted just to manufacture a single plastic water bottle for large beverage companies—and that’s only to make the bottle itself, not including the water inside it.
Now imagine how many plastic bottles your family won’t be sending to the landfill by using a Reverse Osmosis system.
Can I connect your countertop RO system to a fridge or icemaker?
Just replace the filter cartridges every 12 months, and the RO membrane every 2–3 years.
Where is the countertop RO system manufactured or assembled?
Our Countertop RO system is assembled in San Diego, CA using both imported and domestic parts and filters.
Does your countertop RO system use electricity?
No, countertop and most undersink RO systems run on water pressure. A minimum of 40 PSI is required for proper operation
What is the waste-to-pure water ratio?
Countertop RO systems produce 1 part of purified water for every 2.5 parts of wastewater.
How fast do your countertop RO systems produce purified water?
Our countertop RO system produces 1 gallon of purified water every 11 to 20 minutes. We recommend using a 1- or 2-gallon water container to collect purified water daily or every other day.
Does your RO system need to be turned off manually?
Yes, but you can order a timer with an auto shut-off function to automatically turn off the RO system after a set period of time.